Insurance Policy

Effective Date: [04-Nov-2023]

  1. Introduction

Thank you for choosing Bourbon Heaven LTD for your product purchase. This Insurance Policy outlines the terms and conditions related to the sale and delivery of our products, aiming to provide transparency and assurance to our valued customers.

  1. Product Quality Assurance

We take pride in delivering high-quality products. If, however, you receive a product that is damaged, defective, or not as described, please contact our customer support team within [3 days] of receiving the product. We will arrange for a replacement or refund, as per our Return & Exchange Policy

  1. Delivery Guarantee

We understand the importance of timely and secure delivery. Bourbon Heaven LTD is committed to delivering products to your doorstep in a timely manner. If, for any reason, there are delays in delivery, our customer support team will keep you informed and work towards a resolution.

  1. Lost or Stolen Shipments

In the unfortunate event that a product is lost or stolen during transit, Bourbon Heaven LTD will take responsibility for the issue and provide a replacement or refund. Please report any lost or stolen shipments to our customer support team promptly.

  1. Insurance Coverage

Insurance coverage is applicable only when:

  • The customer has purchased products from Bourbon Heaven LTD.
  • The customer has opted to pay for insurance at the time of purchase.

All shipments are insured during transit. In case of damage, loss, or theft, our insurance coverage will provide the necessary protection. However, please note that intentional damage or misuse by the customer is not covered by our insurance.

  1. Reporting Issues

To report any issues related to product quality, delivery, or insurance claims, please contact our customer support team at info@bourbonhavenltd.us or +1 (888) 901-9772. Provide detailed information, including order number, product details, and a description of the issue.

  1. Exceptions and Exclusions

This insurance policy does not cover:

  • Damage caused by improper handling or use of the product after delivery.
  • Delays or issues arising from events beyond our control, such as natural disasters, strikes, or customs delays.
  1. Changes to the Policy

Bourbon Heaven LTD reserves the right to make changes or updates to this insurance policy. Any modifications will be communicated to customers through our website or other appropriate channels.

By making a purchase with Bourbon Heaven LTD, you agree to the terms and conditions outlined in this insurance policy.

Thank you for choosing Bourbon Heaven LTD. We appreciate your trust in our products and services.

Returns and Exchanges

We accept returns and exchanges under the following conditions:

  • Return and Exchange Window: You may return or exchange items within 30 days from the date of receipt.
  • Condition: Items must be in their original, unused, and unopened condition. Items that have been opened, used, or damaged cannot be returned or exchanged.
  • Refund Method: Refunds will be processed to the original payment method within 5–7 business days of receiving the returned product.

Non-returnable Items

For safety and quality reasons, alcoholic beverages, opened bottles, or items with broken seals cannot be returned or exchanged.

Exchange Process

To initiate an exchange, please follow these steps:

  1. Contact Us: Email our support team at support@drinkbourbonheaven.online with your order number and the reason for the exchange.
  2. Exchange Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and the address to send your return.
  3. Ship Your Return: Return items should be shipped to the provided address within 7 days of receiving the RMA. Please ensure your package is properly sealed and labeled.
  4. New Item Shipment: Once we receive your returned item in original, unused condition, we will process your exchange and send you the replacement item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@drinkbourbonheaven.online with your order number and a photo of the damaged item. We will provide you with a replacement or a full refund.

Shipping Costs

  • Return/Exchange Shipping: The customer is responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Original Shipping: Shipping costs are non-refundable, except in cases of damaged or incorrect items.

Exchanges

We offer exchanges for items of equal value. If the item you wish to exchange is of a different price, you may be required to pay the difference or receive a refund for the price difference, depending on the exchange.

Bourbon Heaven LTD

Address: 261 Green Springs Hwy, Birmingham, Alabama 35209, United States
Phone Number: +1 (225) 285-0414
Email: info@drinkbourbonheaven.online